# Support Ticket System The Kujira Discord's Support Ticket System allows all community members to ask private questions to trained moderators for help with various issues. To create a support ticket simply head to the Assistance subsection on the Kujira Discord and navigate to the help channel. Tickets may be opened for various reasons such as: * Troubleshooting any issue on the platform * You have found an error on the platform * Any type of wallet issue you have * Transactional queries All support tickets are private between you and the moderator team, helping to protect you from bad actors in this space that may try and direct message you in private. Here are reasons not to open a ticket: * You have a business enquiry (please reach out to Dan Tanaka or Dove) * You wish to report a scammer (use the #report-scammers Discord channel) * You are unhappy with support received Never engage with anyone who sends you a direct message telling you that they are from the Kujira Team. No team member will ever DM you. Lastly, support tickets will be closed if no response is received within 24 hours. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.kujira.app/community/kujira-support/support-ticket-system.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.