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  • Introduction
    • Kujira Empowers Everyone
      • Ecosystem
      • Where Everyone Can Be a Whale
      • Grown-Up DeFi (GUD)
    • Why Kujira
      • User and Developer Experience
      • Values
        • Principles
        • Sustainability
    • Meet Team Kujira
  • Kujira Ecosystem
    • Our Products
    • Wider Ecosystem
    • Kujira Roadmap
    • How to Participate
    • Moving Funds to Kujira
    • Shipping Lane
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    • Media Coverage
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    • Basics
    • Welcome to Kujira (Landing Page)
    • BLUE (Central Hub)
      • Dashboard
      • Wallet
      • Swap
      • IBC / Bridge
      • Mint
      • Stake
      • Govern
      • Developer
      • Product Guides
        • How to Send Tokens
        • How to Convert balances to KUJI
        • How to Swap tokens
        • How to Bridge tokens
        • How to use IBC
        • How to Mint USK
        • How to Stake KUJI
        • How to Redelegate KUJI
        • How to Unstake KUJI
        • How to Check the Status of Governance Proposals and/or Vote
        • How to Nominate a Candidate for the Senate
        • How to View Information on Senate Candidates
    • BOW (Liquidity Engine)
      • Dashboard
      • Pools
        • Featured Pools
        • All Liquidity Pools
          • Pool Overview
          • Provide to a Pool
          • Leveraged Liquidity
          • Stake LP with a Pool
      • Swap
      • Stake USK
        • Overview
        • Stake / Unstake
        • Rewards
      • Product Guides
        • How to View LP positions
        • How to Add Liquidity
        • How to Remove Liquidity
        • How to Provide Incentives
        • How to Check the Reward Schedule of a Pool
    • FIN (DEX)
      • Overview
      • How to Use FIN
        • Search and Filter by View
        • Price Chart and Charting Tools
        • Orderbook status and Recent Trades
        • Personal Order Activity
        • Spot and Margin Trade UI
          • Isolated FIN Margin
      • Listing tokens on FIN
      • Coingecko API
      • Product Guides
        • How to Buy KUJI Using axlUSDC
        • How to Sell ATOM for USK
        • How to List a New Pair
        • How to Toggle View to see Certain Pairs
        • How to Save Favourite Pairs
        • How to Check Unclaimed Orders
        • How to Navigate to BOW Pools
        • How to Look at Your History
    • FINDER (Explorer)
      • Product Guides
        • How to View a Wallet's Balance
        • How to Bookmark Wallets for Tracking
        • How to View and Manage Bookmarked Wallets
    • GHOST (Money Market)
      • Basics
      • Dashboard
      • Borrow
      • Lend
    • ORCA (Liquidations)
      • Basics
        • Lending Markets
          • Analytics
          • USK Lending Markets
            • Isolated FIN Margin
          • xAsset Lending Markets
      • How to Integrate ORCA
      • Product Guides
        • How to Bid on Collateral
        • How to View Active Bids on Collateral
        • How to View the Analytics on a Liquidation Market
    • PILOT (Launchpad)
    • POD (Cross-chain Staking)
      • Product Guides
        • How to Stake any Cosmos Layer 1 Token
        • How to Redelegate any Cosmos L1 Token
        • How to Unstake any Cosmos L1 Token
    • Pond (Developer Toolkit)
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      • Constitution
      • Treasury
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      • Transparency
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        • Create a wallet
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      • Using Sonar
        • Mobile
          • Home
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            • Launch (PILOT)
            • Buy gift cards with Bidali
            • Fin orders (dashboard)
            • Mint & manage USK positions (dash)
            • Borrow on GHOST (dashboard)
          • Stake
          • Send/Receive
        • Desktop
    • USK (Stablecoin)
      • Basics
      • Technical Specifics
      • Use Cases
      • Transparency
      • How to Mint USK
  • Developers
    • Developer Kickstart Page
    • Smart Contracts
      • Token Factory
      • Price Oracle
      • Scheduler
      • Entropy Beacon
    • Indexers
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      • FIN
    • Contacting the Team
  • Tokenomics
    • KUJI Token
      • Staking KUJI
      • Staking Tiers and Symbols on BLUE, FIN, and ORCA
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  • Validators
    • Run a Node
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      • Oracle Price Feeder
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  • Governance
    • Staking
      • Staking Overview
      • Redelegate
      • Unbond
      • Slashing
      • Staking UI
    • Vote on Proposals
    • Submit a Governance Proposal
    • (Retired) The Kujira Senate
      • Treasury
    • Discord Governance Forum
    • Capybara Labs
    • Smart Stake
  • Our Venture-Builder Program
    • Overview
  • Community
    • Kujira Amplifier
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    • Kujira Support
      • Support Ticket System
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  1. Community
  2. Kujira Support

Support Ticket System

The Kujira Discord's Support Ticket System allows all community members to ask private questions to trained moderators for help with various issues.

To create a support ticket simply head to the Assistance subsection on the Kujira Discord and navigate to the help channel.

Tickets may be opened for various reasons such as:

  • Troubleshooting any issue on the platform

  • You have found an error on the platform

  • Any type of wallet issue you have

  • Transactional queries

All support tickets are private between you and the moderator team, helping to protect you from bad actors in this space that may try and direct message you in private.

Here are reasons not to open a ticket:

  • You have a business enquiry (please reach out to Dan Tanaka or Dove)

  • You wish to report a scammer (use the #report-scammers Discord channel)

  • You are unhappy with support received

Never engage with anyone who sends you a direct message telling you that they are from the Kujira Team. No team member will ever DM you.

Lastly, support tickets will be closed if no response is received within 24 hours.

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Last updated 10 months ago

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